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None of these common call-to-action triggers will probably get you the desired result, because your target audience is more knowledgeable than ever before.
If you want to learn how to write the perfect call-to-action that’ll captivate your target audience, educate them and increase your conversions, this in-depth article was written with you in mind.
One of the main reasons why most landing pages and sales pages are not converting leads into customers is a weak call to action with no sense of urgency.
Not all call-to-action messages are created equal. Most B2B digital marketers aren’t using effective CTAs to engage their ideal customers. And, even worse, some aren’t using them at all. According to Small Biz Trends, 70% of small business B2B sites lack a call-to-action.
Stop giving flimsy excuses for your lack of an effective call-to-action. Now’s the time to focus visitors on simple and effective decisions that will boost conversions and establish you as an authority, says Joanna Wiebe.
To be honest with you, writing a call-to-action message that will compel your visitors to take the right action isn’t an easy task. Developing a sense of urgency versus being pushy is a fine line. The 8 tactics below will simplify it for you.
Tactic #1: Selling the Trial
Forget freemium. Use a free trial instead. There are certain calls-to-action that you can’t help but click and the “free trial” CTA tactic is one of them. It works especially well for companies that sell software as a service (SaaS), such as SalesForce.
Don’t be afraid to offer a free trial or a free ebook. There are at least 8 ways to convert these free members into paying customers through email marketing.
It’s vital to guide your visitors as they go through each stage of the buying process. This helps you to identify what’s effective and what you can ignore and hit the green button to buy. There’s a way to balance the customer’s needs and objections that’ll help you increase your conversion rate.
If you want your customers to take action, you’ve got to assist them, by removing all possible obstacles. Remember, they’ve got a lot of questions and they’re looking to you to provide the right solution.
If you ask them to buy after their first encounter with your brand, 84% of them will bounce off your site. But, if you offer them a free trial, you can increase conversions by 328%. That is the action button you should be focusing some energy on for quality lead generation.
However, when using free trials in your call-to-action copy, you’ve got to be careful not to lose the trial users at the end of the trial period.
A study conducted by Massey University Marketing Professor Harald Van Heerde and his co-researchers from Tilburg and Maastricht Universities examined household data from 16,512 customers. The study revealed that a large percentage of users who signed up for a free trial didn’t upgrade to a premium (paid) solution after the trial period.
That data should alert you to the pitfalls that can trap unwary software service providers.
Through A/B testing and tracking actionable metrics, you’ll be able to figure out the optimal timeframe to use for your free trial.
Which of these would work best for you: a 14-day or 30-day free trial period? It’s hard to tell. I don’t know the nature of your business and how responsive and adaptive your ideal customers are.
So, instead of guessing, test it out to know definitively which time period works best for you and leads to more conversions to your premium product.
So many top brands, regardless of their large customer bases, still offer free trial periods to new users.
Tactic #2: Write a Benefit-Oriented CTA
Your call to action has to offer some form of benefit to the customer. Otherwise, your click-through rate will suffer. Let me explain how important this is, using Google as an example:
You know that the web is primarily powered by content. In the past, before Google started rolling out their algorithm updates, many people weren’t terribly concerned about the quality of their articles, a blog post, videos, a free ebook and other content. But, it’s a different ball game today.
Why is Google so passionate about the value that you provide in a piece of content? It’s because of Google’s users.
People are desperately looking for the best possible answers when they use Google as a search engine. If Google doesn’t provide the right answers, they’ll switch over to Bing or some other search engine such as DuckDuckGo. The benefit to its users is access to the best information.
In the same vein, your call to action has to show a benefit to your users. If people aren’t sure about the value that your CTA button will deliver, they’re not going to click it.
The placement and button color of your call-to-action buttons is as important as the message. Many people have found that placing an opt-in box on the bottom of the copy works best, while other marketers get more conversions when the button is placed at the right of the opt-in field. And the button color often works best contrasting the main color theme of the page.
Does a red CTA button outperform a green button for other psychological reasons in your target audience? It’s hard to tell. These variations in results tell you one thing – you should test every element of your call-to-action including color and button design.
Tactic #3: Showcase Instant Gratification
Nobody likes to wait. I hate to see a long queue at the airport or bank. You’re probably the same.
That’s why, if you want to grow your online business, you’ve got to ensure that your customer service is working. Trying your customer’s patience, such as with long hold times, comprises 35% of what consumers call bad customer service.
Satisfying your customers is the ultimate reason why you’re in business. And, instant gratification is the opposite of delayed gratification.
When ideal customers come to your landing page or store, they’ve got questions, such as, “will I get maximum satisfaction from buying this product or subscribing to your email list?”
In almost every other real-life context, delayed gratification is the key to success. We value the things that we have to work and wait for.
When it comes to persuading people to take action online, especially when you’re selling a digital product (e.g., an ebook or software), even a slight delay in giving people what they want will affect your conversion rate negatively.
You may offer a free ebook, a teaser for lead generation intended to increase conversion and clicks that ultimately gets the consumer to give you his credit card.
Understand that the web is a virtual space. Consequently, it’s harder to trust someone. According to Traffic Maven, “today’s consumers are becoming increasingly accustomed to instant gratification.” They want the immediate reward.
If I come to your online digital camera store and purchase a camera, I’m not going to expect the product to appear in my hands immediately after pressing the action button. It’s a physical product, and you, as the retailer, have to arrange for shipment and other logistics. But, if I purchase software from your store, I would expect to download it immediately.
Tactic #4: Evoke Curiosity
When you use curiosity effectively, it’ll lead to increased sales.
In 2014, Andrew Sobel listed 6 rules for evoking curiosity. One of those rules is to tell people what you do and the results that you get, but not every detail about how you do it.
Curiosity is the desire to know something. If you craft your call-to-action message in such a way as to create the desire in your prospects to know what’s on the other side of that CTA, they’ll be more willing to click giving you the lead generation you want. And, the higher your CTR, the more sales you’ll make.
A new study from the University of California-Davis suggests that when our curiosity is piqued, it results in changes in the brain that help us learn not only about the subject at hand, but also about incidental information.
Increasing your customer’s curiosity for your product isn’t a matter of pure luck. Emotional triggers such as trust, delight, surprise, fun and, most importantly, satisfaction evoke curiosity in your users.
When people trust you, for example, they’re more willing to press the action button that you want. In the same vein, when people are delighted with the copy on your landing page or PPC ads, they’ll click, because they perceive a benefit.
Curiosity makes you want to jump on an offer, because you can envision the reward and how it can improve your own life. It’s an emotional quest to learn more, know more, have more and be more.
Your target audience members are human beings who make rational and/or emotional choices, depending on the information before them.
Copywriters know that people buy products emotionally, then justify the purchase with logic. If that’s true, then it’s your responsibility to use curiosity in lead generation to evoke emotions that will persuade your customers to buy. Even in B2B buying, emotions matter more than logic.
Creating urgency also helps stoke some curiosity. A sense of urgency compels people to “get it now before it’s gone,” while curiosity makes a user look for a reward or benefit such a free ebook. When both elements are present, you’ll always see higher click-through and conversion rates for your offers.
Note that when evoking curiosity, you’ve got to be honest with your customers. Don’t lure them in with power words and action buttons, only to give them something other than what you promised.
When you promise to give users free videos, do that. Stick to your promise and your conversion rate will be high.
When writing your call to action, you should find a way to integrate these persuasive words:
- You
- Free
- Bonus
- Because
- Instantly
- New
Tactic #5: Aggravate the Problem, Then Offer the Solution
A research study by 1st Financial Training Services revealed that 96% of unhappy customers don’t complain – yet 91% of those will simply leave and never come back.
More often than not, what it takes to write a call to action that compels the customer to click and follow-through is a deeper understanding of your audience. And, according to Lee Resource, “for every customer complaint there are 26 other unhappy customers who have remained silent.”
Demian Farnworth shared a powerful copywriting formula for dominating social media platforms and captivating people’s minds:
- Identify a problem
- Agitate the problem
- Proffer a solution
How can you leverage each of these elements to craft a call-to-action that gets your prospects to buy? Let’s explore each of these elements and see how it can improve click-through rate and conversions for our calls-to-action.
Identify a Problem
Your ability to identify your audience’s dominant pain makes all the difference. When you understand what problems they’re experiencing, you’ll be better able to provide the right solutions.
Remember, most of the problems that your target audience says they’re experiencing aren’t actually the main problem. For example, if you’re a web traffic expert and your responsibility is to help your team drive targeted visitors to a website to increase lead generation, what do you think the first step should be?
One solution is to first set up a landing page to convert visitors into leads. Then, you would create a valuable lead magnet, like a free ebook or trial, to persuade the visitors to sign up. If you plan to run a Google AdWords PPC or Facebook ad campaign, your landing page has to be ready before you write your ad copy.
In this case, the dominant problem of your audience isn’t web traffic per se, but landing page optimization. After all, if the landing page isn’t optimized to convert visitors into leads, no amount of traffic will help.
If your call-to-action doesn’t acknowledge your customer’s problems, you’ll get few or no clicks at all.
Find a way to identify what your ideal customers are struggling with and leverage that to draw them into your offer.
Agitate the Problem
After you identify a dominant problem, but before you proffer a solution, you should agitate it. To “agitate” means to arouse interest or make somebody anxious about something.
If you don’t agitate or address the problem head-on emotionally evoking the sense of urgency, then consumers will never know that you have the solution. A recent Forrester study reveals that 45% of U.S. consumers will abandon an online transaction if they perceive that their questions or problems aren’t addressed.
Your target audience may not know the implications of the symptoms they’re experiencing as a result of their problems. If that’s the case, then it’s your duty to let them know about it.
Remember that you can agitate a problem in your landing page headline, subtitles and bullet points. Each of these elements will either increase or decrease conversions for your call-to-action.
If your target audience consists of business owners who are tired of creating content to drive traffic to increase their sales, all to no avail, you can capitalize on that when writing your landing page headline. Your headline could be something like the following:
“Stop Writing More Content. Use This 3-Step Formula to Turn Your Old Content into a Lead Generating Machine!”
Offer a Solution
This is the final element and it can make or break your call-to-action. You have to offer a solution to the problems that your users are facing.
It’s not enough to simply identify and agitate the problem – your job is to make the solution available to them. If they buy in, they might not buy immediately. This is where the follow up email campaign converts on lead generation.
Tactic #6: Leverage the Urge to Belong
Have you ever felt like you missed out on an opportunity that could’ve transformed your life and business? Human beings have this urge in their DNA to always belong. Your ideal customer doesn’t want to miss out on what others are already experiencing.
The urge to belong is related to the concept of social proof. Techcrunch noted that social proof is the future of marketing, because it’s the easiest way to ease customer’s minds and eliminate their objections.
Social proof is centered around a concept that people will take action based on what others have done. In other words, it means “following the crowd” – doing the same thing that they did, because you don’t want to miss out on the reward.
A lot of brands use social proof in various ways – i.e., the number of people who have joined their email list or use their product – in crafting their call-to-action messages.
For instance, MailChimp, an email marketing company, notes that over 8 million users have already become MailChimp users. This would likely motivate first-time visitors to convert, too.
If you study examples of social proof critically, you’ll see that the vast majority of them aren’t written directly on the call-to-action buttons. And, that’s appropriate, because the call-to-action itself should only contain carefully selected copy aimed at leading the customer to click the button.
Social proof can work on other parts of your site, not just on the main blog section or landing page. Several smart bloggers showcase the number of their subscribers on the sidebar, to persuade new users to opt in.
Tactic #7: Use a Strategic Cliffhanger
“You’ll never believe what happened next…!”
Cliffhangers are primarily used by fiction authors and screenwriters. A cliffhanger is just an unresolved ending in a part of a serialized drama or book that leaves the audience or reader eager to know what’s going to happen next.
Cliffhangers can also work for marketers. You need people to click your call-to-action button, whatever the button design is, or you won’t get any conversions. The CTA is the tipping point between the time “bounce” and “conversions.”
It’s cliffhangers that make fans and movie enthusiasts want to tune in to the next episode of a TV or movie series.
Hollywood does a great job at segmenting a movie into a series of films, so that the audience will want to watch all of the films in the series to find out what happens at the end.
If you use the same strategy to craft your call-to-action message, your target audience will be compelled to click the button text to find out what’s on the other side.
As human beings, we need closure in our lives. The open loops that are created in Hollywood movies, bestselling books and marketing stories leave us dissatisfied.
Hence, we’re always on the lookout for more and we want to keep reading until we get to the end.
Cliffhangers can be applied in any field. If you’re a freelance web developer, you could write three different call-to-action messages that will appeal to customers looking for WordPress web design, HTML web design and Joomla web design. Writing a blog post with a cliff hanger leads to regular subscribers and more engagement as each blog post builds on the last.
Your CTA copy is a crucial element of every landing page. You have to make sure that it’s relevant, useful and easy to understand. A little tweak in the copy can make a lot of difference.
Tactic #8: Offer a Bonus
We all crave a reward. There may be no such thing as a free lunch, but we humans can’t resist the allure of a freebie, including a free ebook that piqued our interest.
So, one effective way to attract and retain more customers is by offering them a bonus. You should also start offering a bonus in your call-to-action message.
When a company or service provider gives you an opportunity to save some money when placing an order, that’s a form of reward, because the risk is on them.
FAQs about Call-to-Actions
What Are Some Compelling CTA Types?
Sell the trial, write a benefit-oriented CTA, showcase instant gratification, evoke curiosity, offer a solution, leverage FOMO, offer a bonus, or use a cliffhanger.
What’s the Problem-Solution Process for CTAs?
Identify a problem, Agitate the problem, and offer a solution.
How Do You Write Benefit CTAs?
Focus on the results they will reach when they buy or convert. Something like “Double your traffic in 30 days with our $99 course” or “Get 5 more clients this month with this proven method.”
How Does FOMO Play into CTAs?
Use the cliffhanger and inclusion strategies above to play to the sense of FOMO (fear of missing out). Examples include “10,000 people have downloaded this free course. Are you next?” or “Learn the secrets to gaining $10k more revenue per month with our 5 proven strategies.”
Conclusion
Your landing page, contact us page, promotional banners, sales copy and PPC ad campaigns will generate quality leads and customers to your business when your call-to-action button is clicked.
To a large extent, a high click-through rate will result in a higher conversion rate, if all other elements (such as your sales funnel and offer) are well-optimized for your target customers.
Remember that you don’t have a blog traffic problem. The major challenge associated with building a profitable blog, sales funnel or product is getting the right people to click the “Order” or “Add To Cart” button.
If you can persuade a handful of people to do that every day, you’ll see consistent sales.
Finally, whether you’re driving traffic from search engines or through social media referrals, keep in mind that you’ve got to test your call-to-action messages, copy and button design.
There is no single rule for writing a compelling CTA. It’s only by testing variations that you can be sure of what works.
If you need help creating an effective call-to-action in Roanoke or elsewhere, visit our website or connect with us using our contact form, we would love to help you!
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